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Terms of Service

Last updated: November 27, 2024

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

Thank you for using Climate64. Climate64 empowers professionals to create, launch and manage short-form climate tech courses. Build professional training for EV, energy storage, solar, heat pumps, green finance, policy and smart buildings.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Climate64 LLC.

When we say “Services”, we are referring to Climate64.com, and any product created and maintained by Climate64 LLC. That includes all consulting services, paid-products and other software products whether delivered within a web browser, desktop application, mobile application, or another format. When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

We may update these Terms of Service (“Terms”) in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about our terms, policies and intentions as a service provider.

Beta and Technical Preview Terms

  1. Some features or Services may be offered as “Beta,” “Preview,” “Early Access,” or similar designations (“Preview Features”). These Preview Features are provided for evaluation and feedback purposes.
  2. Preview Features are not guaranteed to be error-free and may be subject to additional terms. We may modify, suspend, or discontinue Preview Features at any time without notice.
  3. You acknowledge that Preview Features may contain bugs, errors, and other issues. Your use of Preview Features is at your own risk.
  4. We make no warranties regarding Preview Features and may choose not to release them as final features.
  5. Feedback you provide about Preview Features may be used to improve our Services without any obligation or compensation to you.

Account Terms

  1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users create strong passwords.
  2. You may not use the Services for abuse of any kind, and you may not permit any of your users to do so, either.
  3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
  4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Learning Platform Content and Conduct

  1. You retain ownership of any content you create or upload as part of coursework or assignments (“Student Content”).
  2. You grant instructors and authorized staff necessary rights to review, grade, and provide feedback on your Student Content.
  3. You agree not to share, distribute, or publish course materials, lectures, or instructor content without explicit permission.
  4. You must complete your own work and not engage in academic dishonesty, including plagiarism or cheating.
  5. Course completion certificates or credentials are awarded based on meeting specified criteria and may be revoked for violation of these terms.

Course Refund and Withdrawal Policies

  1. Course Withdrawals

    • You may withdraw from a course at any time through your account dashboard or by contacting support
    • Withdrawal deadlines for academic record purposes are clearly posted in each course syllabus
    • A grade of “W” (Withdrawal) will appear on your transcript for courses dropped after the add/drop period
    • Non-participation or non-attendance does not constitute an official withdrawal

  2. Refund Eligibility

    • Full refunds are provided for course cancellations made within 7 days of purchase and before accessing course materials
    • Partial refunds of 50% are available for withdrawals made before completing 25% of course content
    • No refunds are provided after completing 25% or more of course content
    • Specialty courses, workshops, or certification programs may have different refund policies clearly stated at purchase

  3. Refund Process and Timing

    • Refund requests must be submitted through the designated refund request form
    • Approved refunds are processed within 5-10 business days
    • Refunds are issued to the original payment method
    • Platform fees, textbook costs, and material fees may be non-refundable

  4. Special Circumstances

    • Medical emergencies or exceptional circumstances may qualify for refund consideration outside standard policies
    • Supporting documentation may be required for special circumstance requests
    • Decisions about special circumstance refunds are made at the Company’s discretion

Academic Integrity Policies and Consequences

  1. Academic Integrity Standards

    • All submitted work must be your own original creation
    • Proper citation is required for any referenced materials
    • Collaboration is only permitted when explicitly allowed by course instructions
    • Use of unauthorized resources or assistance during assessments is prohibited
    • Sharing course materials, exam questions, or solutions is strictly forbidden

  2. Prohibited Conduct

    • Plagiarism in any form
    • Using unauthorized materials during exams or assessments
    • Sharing account credentials or accessing another user’s account
    • Submitting work completed by someone else
    • Using AI-generated content without explicit permission and proper attribution
    • Falsifying data or research results
    • Altering or fabricating official documents or records
    • Helping others violate academic integrity policies

  3. Detection and Reporting

    • We utilize automated plagiarism detection tools
    • Instructors may use additional verification methods
    • Students and instructors are encouraged to report suspected violations
    • All reports are treated confidentially and investigated thoroughly

  4. Consequences of Violations

    • First Violation:
      • Written warning
      • Zero grade for the affected assignment
      • Required completion of academic integrity training
    • Second Violation:
      • Failing grade in the course
      • Temporary suspension from the platform
      • Permanent notation on academic record
    • Third Violation:
      • Permanent expulsion from the platform
      • Revocation of any earned certificates or credentials
      • Forfeiture of all fees paid

  5. Appeals Process

    • Students may appeal integrity violations within 5 business days
    • Appeals must include supporting evidence or documentation
    • Appeals are reviewed by an independent academic committee
    • Appeal decisions are final and binding
    • During the appeals process, temporary sanctions remain in effect

  6. Rehabilitation and Remediation

    • First-time violators may be offered remedial training
    • Completion of integrity training may be required for reinstatement
    • Students may be required to complete assignments under enhanced supervision

Payment, Refunds, and Plan Changes

  1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.
  3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
  4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  5. If need be on a limited basis, we will process refunds at our discretion.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. An email or phone request to cancel your account is not automatically considered cancellation.
  2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
  4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.
  5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  1. We make a promise to our customers to support our Services. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for most of our Services with some exclusive exceptions i.e. white label partnerships; we take uptime of our applications seriously.
  2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
  3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
  4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Climate64 may process your data for use of the Service and for no other purpose. We as humans can access your data for the following reasons:
  • To help you with support requests you make. We’ll ask for express consent before accessing your account.
  • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
  • To safeguard Climate64. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an investigation.
  • To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Climate64 for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Climate64 is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
  1. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
  2. Under the California Consumer Privacy Act (“CCPA”), Climate64 is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Climate64’s Services in a way that violates the regulations.
  3. These Terms incorporate the EU General Data Protection Regulation (“GDPR”) or United Kingdom General Data Protection Regulation (“UK GDPR”) and applies to your use of Climate64 Services to process Customer Data.

Copyright and Content Ownership

  1. All content posted on the Services must comply with U.S. copyright law.
  2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
  3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Services Adaptations and API Terms

We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

  1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the AP-plugin-vue-markdownI.
  2. Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user’s activity other than time tracking, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.
  3. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Some third-party providers have created integrations between our Services and theirs. We are not liable or accountable for any of these third-party integrations.

Educational Records and Privacy

  1. We comply with applicable educational privacy laws and regulations, including FERPA where applicable.
  2. Student records and performance data are maintained confidentially and shared only as permitted by law or with your consent.
  3. We may use aggregated, anonymized learning data to improve our Services and educational offerings.
  4. Instructors have access to student performance data necessary for teaching and assessment purposes.

Intellectual Property in Education

  1. Course materials, including lectures, presentations, assignments, and assessments, are protected by copyright.
  2. You may not record, reproduce, or distribute course materials without explicit permission.
  3. Your submissions remain your intellectual property, but you grant us a license to use them for educational and operational purposes.
  4. Group projects and collaborative work must appropriately credit all contributors.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Support team.